Shipping policy
Last updated: 21 October 2026
At Muddy Rover, we are committed to providing a reliable and transparent delivery experience for our customers throughout the United Kingdom.
This Shipping Policy explains where we deliver, how orders are processed, estimated delivery times, shipping charges and what to do if you experience an issue with your delivery.
1. Shipping Destinations
Muddy Rover currently ships to customers within the United Kingdom.
Our delivery service covers eligible addresses in:
- England
- Scotland
- Wales
- Northern Ireland
Delivery availability to certain remote locations, islands or restricted postcodes may vary depending on the product and delivery provider.
Any delivery restrictions will be communicated before an order is placed.
We do not currently offer international shipping.
2. Order Processing Time
Orders are normally prepared for dispatch within 1–3 business days after payment confirmation.
Business days are Monday to Friday, excluding applicable UK public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of increased demand, processing may take longer. If a significant delay occurs, we will contact you with an updated estimate and explain your options.
3. Estimated Delivery Times
Our proposed standard delivery estimates are:
| Delivery Method | Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Standard UK Delivery | 1–3 business days | 3–5 business days | 4–8 business days |
Delivery estimates are calculated from successful payment confirmation and include order processing and shipping transit.
These estimates are not guaranteed delivery dates.
Where a different delivery timeframe applies to a specific product, we will communicate it clearly on the relevant product page or at checkout.
Unless otherwise agreed, we will deliver goods without undue delay and within the timeframe required by applicable UK consumer law, generally no later than 30 days after the contract is formed.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
The applicable delivery cost depends on the shipping method, delivery destination and any product-specific shipping requirements.
You will be able to review the total order cost, including applicable delivery charges, before confirming payment.
We do not add undisclosed shipping charges after an order has been placed.
Any free-shipping promotions will be clearly identified, including applicable eligibility conditions.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation email at the address provided during checkout.
Once your order has been dispatched, we will send a shipping confirmation containing tracking information where a tracked service is available.
Tracking updates may take some time to appear after the parcel has been collected by the delivery provider.
If you have not received an expected shipping update, please contact:
6. Shipping Carriers
We work with delivery and fulfilment partners to deliver orders to UK customers.
The delivery provider may vary depending on the product, parcel size and delivery location.
Where available, the carrier's name and tracking details will be provided in your shipping confirmation.
7. Multiple Items and Separate Deliveries
If your order contains multiple products, items may occasionally be dispatched separately.
This may happen when products are stored at different fulfilment locations or require different packaging.
If an order is split into multiple shipments, we will provide relevant shipping information where available.
Customers will not be charged additional delivery fees beyond those agreed at checkout without their consent.
8. Incorrect or Incomplete Delivery Addresses
Please check that your delivery information is correct before completing your order.
If you notice an error, contact us as soon as possible at:
We will try to correct the address before dispatch where reasonably possible.
Once an order has been dispatched, address changes may not be possible.
We will work with you to resolve delivery problems while respecting applicable consumer rights.
9. Delayed Deliveries
Although we aim to deliver within the estimated timeframe, delays may occur because of circumstances such as:
- High delivery volumes
- Adverse weather
- Public holidays
- Carrier disruptions
- Remote delivery locations
- Other unforeseen logistical issues
If your order is delayed, please contact us so we can investigate.
If we cannot deliver within the agreed timeframe, your rights under UK consumer law will apply.
Where legally required, you may be entitled to cancel your order and receive a refund.
10. Lost or Missing Parcels
If tracking indicates that your order has been delivered but you have not received it, please contact us.
We will investigate the issue with the relevant delivery provider.
If a parcel is confirmed lost before delivery to you or your nominated recipient, we will provide an appropriate remedy in accordance with UK consumer law.
The risk of loss or damage generally remains with Muddy Rover until the goods come into your physical possession or that of a person you have identified to receive them, subject to applicable legal exceptions.
11. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Email contact@muddyrover.com and include:
- Your order number
- A description of the damage
- Photographs of the affected product, if available
- Photographs of the packaging, if helpful
We will review the issue and arrange an appropriate resolution.
Your statutory rights relating to faulty or damaged goods are not affected by this policy.
12. Customs Duties and Import Charges
For orders delivered within the United Kingdom, any mandatory charges payable by the customer will be disclosed before checkout where applicable.
If products are fulfilled from outside the United Kingdom, Muddy Rover will clearly communicate any relevant import-related costs and delivery arrangements before purchase.
We will not impose undisclosed import or customs charges after an order has been accepted.
13. Returns and Refunds
If you wish to return a product, cancel an eligible order or request a refund, please refer to our Return & Refund Policy available on our website.
The policy explains:
- Your statutory cancellation rights
- Return procedures
- Return shipping costs
- Refund processing
- Faulty or damaged products
- Applicable return exceptions
For assistance, contact contact@muddyrover.com.
14. Customer Support
If you have questions about your delivery, order status or shipping charges, please contact our support team.
Muddy Rover
Website: https://muddyrover.com/
Email: contact@muddyrover.com
Phone: +44 7883 291741
Business contact address:
Downfield Place
Edinburgh, EH11 2EW
United Kingdom
Please contact us before sending returns to this address, as the designated return location may differ.
15. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in delivery services, operational procedures or applicable law.
The latest version will be published on our website with an updated revision date.
Changes will not remove rights arising from orders already accepted.